Reviews -

Reviews from our clients

Town and Country Animal Hospital Naples, Florida

4.7

Based on 46 reviews

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Kathleen Kelly

23:09 23 Jul 19

I’ve been going to this vet for over twenty years. The staff is very helpful and personable. Dr Jane is top notch and loves her patients.

Diane Hackem

20:54 28 Jun 19

The doctors and staff are so understanding of my rescue dog’s reactivity. The kindness and consideration they show to us is simply outstanding. Thank you!!

Patti Sneed More

23:11 27 Apr 19

Everything!!!!Dr Carver and Dr Jane along with their staff are amazing. Dr Carver did the breeding (utilizing fresh chilled semen flown in) and delivered the pups. Her expertise and care are bar none the best I have ever had!!!! You will not find a more dedicated staff and doctors!!!

Lori Wright

12:41 16 Mar 19

Dr.’s and staff always go above and beyond for your fur babies. You’re always given an explanation and options to consider when treatment is needed. Compassionate when “ it’s that time “ 😢 I’ve brought my pets here for over 20 years and hope for another 20.

Ron Jefferson

23:08 29 Nov 18

I have been visiting town and country for over 11 years with my dogs, and I cannot say enough good things about them. Dr's and staff are very nice, honest, humble and professional. 👍👍

Kristina Shope Ehlers

04:29 16 May 18

Dr. Chet always takes such great care of my fur baby. Thank you for always being there for me and Bear.

Ellen Ferguson

04:45 22 Apr 18

I highly recommend Town and Country Animal Hospital. My experiences with Dr. Carver for canine reproductive issues have been extremely successful, and Dr. Chetkowski recently performed a rather involved dental with amazing results. I have been treated with kindness, compassion and courtesy by ALL their staff members and appreciate the after-hours and weekend texts and phone calls to assure the status of my animals. Both veterinarians are extremely well-qualified and their vet techs and office staff make every visit smooth and stress-free. The hospital is immaculate. I feel very fortunate to have discovered T & C Animal Hospital and am grateful for the services they provide and the care and treatment available to my animals. THANK YOU Town and Country Animal Hospital Naples!

Leigh Jacobs

21:11 23 Jan 18

They have treated my whole animafam. Love the staff there.

Mindy Sylvester

17:10 14 Jan 18

Dr Jane and everyone at Town and Country is amazing. They are extremely knowledgeable and very caring. I couldn’t imagine taking my dog anywhere else!

Julie Stevens

22:31 06 Dec 17

All the staff at Town and Country are wonderful - always very friendly, professional and caring. Dr. Carver is a savior with her reproductive services, so knowledgeable and always goes way above and beyond what is expected. She has helped us tremendously in many situations and will not give up until there is a solution. Dr Carver has even contacted me at home while whelping pups to be sure all is going smooth and given very helpful info!!I always refer people their way when somebody asks, and they always make a point to say they're just as satisfied as I am! A big THANK YOU to both doctors and staff for all you do!!!

Lizz Russak

00:25 23 Sep 17

AMAZING PLACE! I called them this morning in desperate need of an emergency c section for Nala. They took her in immediately, didn't worry about payment until she was already on the table (ASH refused to do anything without 4 grand upfront) and they were honest, respectful, and you could tell taking care for animals is their passion. I love this place. They were able to save my dog and 2/3 pups and I'm forever appreciative and thankful.

Christine Coffey Blanchard

16:19 29 Aug 17

So very kind and generous with their time. They truly care about your pet's well being. Couldn't ask for more.

Kate Rzepski

01:59 24 Aug 17

Amazing!! Dr. Carver, Dr. Jane and their team are simply the best!! Couldn't recommend them more highly! Best Vet in Naples and all of SWFlorida!!

Dana Doelfel Hall

20:17 22 Aug 17

They have been taking care of my dogs for many years. I also board my dogs here and they are absolutely wonderful.

Zac Ward

10:55 07 Aug 17

Rhianna Gabourel

22:17 11 Jul 17

Love love love town and country. They know my dogs by name and always give them the best care. Staff is friendly, honest, and always answer any questions I have . If you're looking for a great vet to bring your pet to look no further.

Denise Diabo Kline

13:47 17 Jun 17

Wonderful experience from initial phone call to Simba's visit. A+

Cindy Velasquez

18:06 28 Feb 17

I had a really bad vet experience with another vet so as a suggestion by a friend I brought my puppy here. And let me just say the Service is on believably wonderful! Best vet ever! When I brought my puppy in for the first time I have just got her. she was 4 months old and I have never had a dog before so I have a lot of questions. The vet tech sat with me for over an hour and walk me through everything! She was great! And Dr. Carver don't even know where to begin, she is wonderful! They are always checking up on us after my dog got a little cold and a few allergy. They called to see how she was doing! Like it just goes to show how much they truly love their clients! I live over 45 min away form there office. I live in fort myers so it quite the drive but I don't mind doing it because I know my dog is in the Best hands!

Cathy Thompson

01:17 20 Feb 17

They were super with Dharma when she wa2 pregnant..Loved every one.

Shannon Lindsey

01:08 20 Feb 17

Wonderful staff, knowledgeable doctors, everyone's first and foremost concern is the wellbeing of the patient. Kudos to Team T&C and we look forward to many more years of receiving superior care for our beloved pets

Juliet Mercado

14:51 20 Nov 16

Excellent staff and vets! Passionate, considerate and loving ��

Caroline Aguanno

18:03 02 Nov 16

We LOVE Town and Country! My Little pug, Yoshi, and I couldn't be happier with the care he recieves from them! Quality care and affordable prices! ��

Susan Amicone Jahn

13:30 18 Sep 16

As Always, a 5 star experience. Thank you so much for taking wonderful care of my babies!

Faith Burnham

03:03 15 Sep 16

It was a difficult decision to lay our dog, Sam, of almost 17 years, to rest. But the staff at Town and Country were very helpful. On the day of the procedure, they did not have us wait, but brought us right into a private room and were very sensitive to our needs. We appreciate so much the excellent job they did and the care in which they did it. Thank you.

Laura Gauss Knechtel

18:59 25 Jul 16

I have been using Town and Country Animal Hospital for my dogs for years now. The facility is clean, the staff is always happy and willing to help out anyway they can. Dr. Jane is simply the BEST vet in Naples. She is compassionate, professional and will do anything in her power to help your furbabies. I highly recommend them for all your pets needs!!!

Kenny Cypress

15:04 01 Jul 16

Dr. Carver & her staff are the nicest & caring people I've taken my pets to-the treat my kids as they were thr own

Lauren Marie

12:19 10 Jan 16

I love the doctors and staff at Town and Country Animal Hospital! From the moment you interact with this amazing veterinary group, you will feel comforted knowing that your fur-baby is in good hands. I feel truly blessed to have such amazing individuals in the lives of my fur-babies.

Marie Roderiques

01:03 23 Jul 15

Absolutely amazing hospital. All the support staff is wonderful. Dr Carver is very nice and extremely knowledgable. I have used them for reproduction medicine and could not be happier. I also have cane Corso's and they are great with the dogs. Very patient and caring people. You guys rock. Keep it up.

Jennifer Swiderski Rack

01:19 31 Jan 15

Dr . Jane is so smart and experienced ! I trust her with my beloved dog's. The whole staff is caring n attitude free. They really care!

David Hershman

11:54 28 Sep 14

Tootsie and Truman's 2nd favorite place...next to home

Patricia García García Llorca

22:25 03 Sep 14

Just received an e-birthday card for my Snoop

Stephanie Young

00:45 30 Aug 14

Brought our English Bulldog in for bite wounds and the staff was so helpful and kind. Very thankful to Dr. Carver went above and beyond for our baby girl. Best vet place in Naples. Won't go anywhere else. Thank you so much Dr. Carver we cannot express how grateful we are for the amazing care you gave to our Charlotte.

Doris Miriam Siano Butchin

12:32 16 Aug 14

Justin Bolde

16:02 08 Aug 14

Loree Heasley

01:40 18 Jun 14

Best decision we made for our boy Harley. The staff here is wonderful ❤️

21:10 09 Jun 14

14:00 10 Feb 14

19:45 07 Oct 13

14:14 29 Sep 13

00:07 06 Sep 13

Gloria Mitchell Beaudry

03:23 23 Aug 13

Olga Paul Silvia

02:02 22 Jun 13

Leslie Jeppesen

03:47 09 May 13

Donna Larsen

21:49 06 Jul 12

After several bad experiences with other vets here in Naples, I was referred to Town and Country ( since 2005) and I will never change. Dr. Chet and Dr. Gonzalez are Wonderful and have helped pull my babies through some very bad things and I will always be grateful. And the staff is excellent!

Town & Country Animal Hospital

4.1

Based on 16 reviews

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Claire P.

07:41 07 Oct 23

Dr. Chet and Dr. Carver are the only people we trust with our furbabies. They have provided us with the very best and most compassionate care for almost 20...

D.S. A.

10:29 02 Oct 22

We have been taking our cats, Thelma and Louise, to Town & Country Animal Hospital for five years. They are accommodating and the staff is pleasant. Our...

Diane H.

06:09 06 Oct 21

The doctors and staff are simply wonderful. And the groomer, Devin, is fantastic with my fearful boy. Thanks!!

Laura B.

21:33 11 Aug 21

kim is such a sweetheart to bentley he loves getting groomed by her. she's such a great personable always on time she's one of the top groomers‍ shes the...

Andrea S.

06:15 26 Apr 21

This is the most thorough and compassionate bet I have ever used for my dog. They take time and really care about their pets and their owners. I tried...

Nancy F.

11:52 10 Mar 21

I'm visiting from Illinois and my dog seemed sick, Town n Country made it easy to get my dog help! Dr Jane and her assistant Syd, were kind, helpful, and...

Laura B.

10:28 22 Feb 21

Oh my god the best place to get your dog groomed oh my god we have Kim groom our dog Bentley he totally loves her.

Gary P.

03:42 10 Jun 19

I've been taking my dogs to Doctor Jane at Town and Country for years. I was just there this weekend to have my Yorkie "Jax" checked out and brought current...

Norma D.

13:01 07 Mar 19

We have been going to Town and country for over 13 years with 4 different pets and multiple "adopted strays". We have always had incredible service. They...

Cynthia B.

17:17 13 Jun 18

My poor German Shepherd, Laila developed a terrible rash (hot spot) and our regular vet was out of town and couldn't see me for over a week. I called a...

Town & Country Animal Hospital

4.4

Based on 89 reviews

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Maria Del Carmen Curbelo Jimenez

00:45 06 Feb 26

I came here once for my puppy who needed help , place was really clean , price was fair , and was very happy with my service , I would like to give compliments to your front desk employee Isabella who helped me a lot and help me financially with my puppy’s medicine

H. L.

18:08 18 Jan 26

My experience with Dr. Carver left me feeling like I'd just taken my gentle kitty to the Wicked Witch of the West. My fur baby is 10 years-old and never ever scratches or bites-she's always been a total cuddler. I brought her in for an eye injury, which was clearly causing her severe pain and Dr. Carver was so rough with her that my furry girl hissed and bit her. Dr. Carver abruptly reacted with fury, insensitivity, and vindictiveness. She refused treatment to our kitty because she hadn't had her annual rabies vaccine and then called the only veterinary eye specialist in Collier County to tell her NOT to treat our kitty because she wasn't current on her Rabies. Of note-our fur baby is an INDOOR cat and has been her entire life. I was pained and outraged by Dr. Carver's callous treatment of our furry girl. Her vengeful response will forever by linked in my mind to the Wicked Witch of the West's reaction when the otherwise loving Toto bites her. Our furry family members are beyond wise in ascertaining the true nature of those they encounter and Dr. Carver's cruelness was clearly apparent to my sweet girl.

eric kepka

10:38 27 Dec 25

Brought my dog in a while back during one of her undiagnosed medical episodes and she accused me of giving the dog illicit drugs.

Adriana Martinez Vargas

12:19 16 Oct 25

Daniela Galoppi was caring and showed patience and empathy when handling our fur baby. We 100% recommend her to anyone visiting this hospital.

Debbie Incorvati

16:47 12 Sep 25

I came home to a dog vomiting and pooping blood. I was able to get an appointment the next day. They ran some tests and sent us home with some meds that helped immediately. Dr Jean noticed the rash on Sophie’s head, she Took a scrapping of her head to see what it was and sent me home with meds for that too! I have been trying to get that cleared up for years! A very kind and competent staff!

Cindy Monroe

12:10 26 Aug 25

We have been coming here for quite a while and we love the care and attention our dogs get. The vets and staff are so good and kind and our dogs are very well taken care of. Highly recommend!

ma Aleksiejczuk

12:30 29 Jul 25

I had BAD experience with this vet.I went there for second opinion ! My dog needs surgery but instead of that the vet suggested put my dog down!Looks like The surgeon Vet does not have enough experience because she suggested put my dog down because my dog has a bigger heart than usual size and she taught she will die during the surgery. My dog got surgery in Lehigh acre vet and she is perfectly fine ,happy & well !Every animal after surgery needs to stay next day in the hospital to get the liquid I don’t know if this Vet provides that and that’s why maybe her dog and cat patient are dying after surgery! Please be very careful with your animals going to that vet !

George Luther

15:59 27 Jul 25

The doctors and staff at the Town & Country Animal Hospital are professional and caring. They treat my dogs like they were family. Their facility is always clean. Very highly recommended!Updated July 2022 - As the years go by and as our dogs get older and eventually pass on, Dr. Jane and her staff stand ready to care for our furry family in a professional and compassionate way. Their offices and treatment areas are impeccably clean. Their access to technology and specialists inspire confidence in their care of our pets. Lastly, their compassion for our "kids" and ourselves leaves us feeling confident that we have chosen the best vet in town. Thank you Town & Country!Updated July 2025 - Town and Country Animal Hospital staff continue to provide top notch care for my dogs. The staff are courteous and compassionate. The offices are clean and pleasant. Dr. Jane and Dr. Carver are informative and caring. I feel confident that my dogs are in good hands. Getting an appointment and parking are never a problem. Thank you.

Susan Deliberto

16:20 01 May 25

Repro consultation, Dr Carver and staff were helpful and informative. Orbit was upside down in a taco and that will be unforgettable - I only wish I had a video of him with his little legs crossed 🤭 thanks for your kindness and attention to detail.

Estela Viera

18:16 03 Apr 25

Katie Parker

20:09 22 Jan 25

Although it was years ago they were terrible. Did not give my dog enough pain meds after her spay and she was in immense pain trying to lift her into my car and they neglected her. When picked her up she had dried up vomit all inside her cone. She had been throwing up and nobody had noticed or even bothered cleaning it up before I picked her up. They didn’t give a crap about my dog.

Lorraine Salome

23:30 29 Sep 24

Excellent Vet in Naples. Very professional and caring manner. Reasonable pricing. Great doctors and staff.

Dr. Donna Daisy

03:21 17 Aug 24

Town and Country Animal Hospital is a great find for animal lovers. The office is clean, the staff is kind and efficient and Dr. Jane is amazing. She combines genuine warmth with the professional wisdom that make a her a terrific vet.

bridget light

21:06 14 Aug 24

We were told about this vet by a family member, and they really surpassed our ur expectations. The staff is so friendly, prompt and knowledgeable. I really appreciate that they take the time to fully & thoroughly answer as many questions as you have. We are so happy with the treatment our dog receives here and it feels great knowing we can trust the staff to take great care of our animals! Definitely recommend.

Angela Young

12:26 23 Jul 24

I have been a vet tech for 26 years. I'm the history of these counties. I even work at my own vet. Love my Dr's and co-workers. However my vet lacked the experience and skills to get done what my pup needed.Dr Craver and Staff were Great!!! All nice and compassionate.Dr. Craver smart, intelligent and a good surgeon!! 😇😇😇It's nice also not to get turfured off to the speciality clinics and pay their high prices.I will be making more future visits and recommending Town and Country

Bill Foresman

13:18 03 Jun 24

AVOID!My cat Died from a rabies vaccine and these people refuse treatment Unless they can jab your pet. Collier county has had Zero cases of domestic rabies so Zero Vaccines for my pets! COVID vac killed people so wake up!

Karla Schwarz

20:36 24 May 24

I am very disappointed, because this Vet is a reproductive Vet, and wanted her to be my Vet, I feel I must share that if anyone needs health certificates for their puppies DO NOT GO HERE! I am a responsible breeder of 40 years. I know how things work. They kept me there 2 1/2 hours while they decided finally they could not do health certificates, if a dog is not yet placed. I am licensed , and was fined by Animal Control, because Dr Carver did not do her job. The Animal Control Officers said they had never heard of such a thing...local VETS DO GIVE health certificates for pups that have not yet been placed. All the time! They charged a ridiculous amount of $, for something I could not use. Her writing was illegible, for my puppy families to read. I was FINED for their MISTAKE! Its such a shame...I REALLY wanted this to work. Red flags, desk staff rude in the past...seemed really unhappy. I kept going because I WAS TRYING. She made a mistake and would NOT OWN IT. SAD but true.

Xiomara Martinez

19:59 16 May 24

Wonderful doctors, very friendly and professional staff, 100% communication, the next day the doctor called to find out how my dog was recovering, I have visited many clinics and it was never like that, 100% recommended, attention, affordable prices and above all communication and Super good attention from everyone, thanks to the clinic staff.💫

Linda Rupersburg

13:23 13 Jan 24

We live in Michigan and spend our winters in Naples, Florida. We prefer to take our 3 year old Labrador Retriever to Town and Country Animal Hospital for her yearly vaccines and examination. They are kind, compassionate, and knowledgable. I trust the Veterinarian's at TCAH. The staff are courteous , helpful and nice. I give them an A+

Dana Carter

00:49 12 Jan 24

We are visiting Naples on vacation. I was thrilled with how quickly I was able to schedule an appointment. The staff was friendly, efficient and we were very pleased with our appointment, the care our kitty received, and the recommendations made. I highly recommend Town and Country Animal Hospital.

Yvette Pflueger

00:07 06 Jan 24

I have been seeing Dr. Jane and Dr. Carver for many years. We recently hade to send a very loved family cat to the rainbow bridge 😿 They made a difference in a very difficult time. I can’t imagine ever going anywhere else. Highly recommended. A++++

Charlene Tate

00:44 06 Nov 23

Town and Country always has been our vet. The staff and Dr Jane are so helpful in treating my Venus. Very patient and understanding my concern for my dog. They always find the issue with my dog and treat her accordingly.

Michael Ernest

23:51 02 Nov 23

Brought our 3 pets in for grooming which should have coat $180. One of needed a shot, which we expected to cost more. By the time all was said and done, our bill was in excess of $480 without our approval or being told before any services were provided.I would suggest you get an explanation of charges prior to dropping your pet off at their facility.

rebecca S

01:55 02 Nov 23

I went here based on the good reviews and should’ve turned around when I first saw the place. Not clean and in a bad area. But I gave them the benefit of the doubt. Got my dogs nails trimmed and they made her bleed on 4 nails. She also had teeth cleaned (which was a huge stretch of faith) the doctor called me and very clearly said she needed to pull two teeth. After picking her up, the doctor had pulled three teeth. Without telling me. She also was having an issue with eye allergies. The doctor gave her some medicine that didn’t even work. Had to switch over to a different veT and pay over $100 to revisit and fix her eye issue that this place didn’t. I can’t believe all the positive reviews on this place.

Marc Scoleri

17:31 29 Aug 23

Switched to Town & Country recently and highly recommend the staff and Veterinarians at the office. Mia our Cavapoo had an ear infection and we received medicine, wash and personalized directions on how to administer cleanings and meds. Thank you Dr. Jane!

heather cizek

23:59 28 Aug 23

Chris P

16:20 18 Aug 23

I have been so pleased with all of the staff at Town & Country, Dr Chet is phenomenal and our Vet Tech Madison is a pure joy, taking extremely great care of my cats. They always take the time to explain the health report in terms that I can understand and I appreciate their loving care for my pets. I highly recommend Town and Country!!!

Abigail Land

11:09 10 Aug 23

Emily Hernandez

22:13 08 Aug 23

We are visiting from out of town and my Rottweiler was suffering from an ear infection. Town & Country Animal Hospital made it quick and easy to be seen as a new patient. My dog is VERY difficult at the vet and they handled him extremely well. Dr. Jane was great. She asked so many important questions about my dog's overall well being, even though we were there for an ear infection. Highly recommend their veterinary services!

Lourdes Sanchez

19:59 05 Apr 23

Hoy acudí con una Emergencia a esta clínica recomendada por otra clínica y tuve muy malas experiencias en cuanto al trato y al servicio en este lugar, el personal poco atento e insensible

Cindy Abbs

16:34 05 Mar 23

Needed a Naples veterinarian for my pup’s updated immunizations. Town & Country took us in within a week of me contacting them and they were amazing. The office staff, vet tech and lead veterinarian were so compassionate every step of the way. So pleased that we have found our “snow bird” veterinarian practice that’s also only 3 miles away. Bonus is they also have Science Diet products (amongst other items) for sale. Highly recommended!

Debbie Swanson (Deb)

20:19 09 Dec 22

The staff at Town & Country are the greatest and most professional, and both Dr. Carver and Dr. Jane have the best rapport with the animals, treating them as they would their own. The facility is amazing! What a delightful visit we have when we go to see the family at Town & Country!

Kent Bowlin

14:47 07 Oct 22

Thank you to doctors Carver and Jane, also the entire staff for taking such excellent care of our little girl Gracie Lynn Bowlin. We have been bring bringing Gracie to Town & Country for many years. We have recently move to N.C, concern that we wont fine the excellent care that we are use to. Thank you all for being sooooo good to little Gracie girl, never had to worry because we knew she was in very good care. Thank you, The Bowlins.

poquinn

14:36 14 Sep 22

My husband and I have been taking our dogs, Callie and Atticus, to Town and Country Animal Hospital for a few years now. Whether it is a well visit or a sick visit, Dr Jane and the entire staff are always outstanding! They are kind, professional and knowledgeable and we always leave knowing that our dogs have gotten the best possible care. We love our dogs very much and are very happy that we found such a wonderful vet and office staff!

Lisa Hamblen

12:07 10 May 22

My dog is my baby and they treat her with the same love I give to her. That is very important to me. Dr. Jane is always ready to answer questions and give advice. I use their grooming service right next door also and I have been very pleased. So convenient and her groomer, Devon, loves her almost as much as I do. My entire street takes their pets here. Just like extended family.

trevor baker

09:49 14 Apr 22

Called to set a appointment for my dog that possibly has cancer and my vet referred me to town n country,. Talked to the first person and she set up appointment for me and took a 150 dollar deposit to hold spot and said that after Dr reviewed our dogs chart she would call us back, so 2 days later, since we got no call we called back and talked to a different person that told us many different things that were not true and acted like she don’t care about our pet or us for that matter, told us things and fhen did the opposite, so we called back and talked to the so called manager who told us the dr called and left a message with our vet which was false then said maybe the dr had wrong number but it’s on the letter head that our vet sent to town n country. But still didn’t want to refund our deposit because they don’t have the equipment to perform the procedure and they canceled our appointment. But yet we text messages and phone calls confirming our appointment that they cancelled! VERY POORLY RAN OFFICE, and no compassion for us or our pet…. To the staff if you don’t like your job then maybe you should find a new one. Found a new new place after research with our vet that when we called was very professional and caring! Maybe this is a blessing in disguise, our pet will be better off not going to town n country!!!

Sandra Abbondandelo

23:02 09 Sep 21

Dr Jane and Dr Carver are the most caring veterinary's in Naples. They have been taking care of my two beagles, Kelly and Gigi for the past two years. Unfortunately Kelly Passed this year. My little Gigi has cushings desease, and right now off the medication and in remission. They follow up with updates, and let you know the best route to go. The Staff are caring and polite. The hospital is spotless. Everyone that had any animal should go here and have the best care.

George Feurtado

23:20 18 Aug 21

I had the doctor look at my 11 year old German Shepherd Titus. His issue with his right rear hip and she recommended some pain medicine and some anti-inflammatory medication and it's been 4 days and I have seen a vast Improvement in the way that he's walking now. Very happy with service.

Sheila Degan

23:40 25 Jul 21

I recently brought my new puppy for his first visit with Dr. Jane. From the checking in process to the checking out process everything and everyone was exceptional. The Vet tech spent time going over his records from the breeder answered all my questions and Dr. Jane examined him, gave me all the information I needed to get my puppy off on the right track. I left knowing I picked the best Vet for me and my puppy

Danielle Durrenberger

12:45 16 Jul 21

I recently adopted a dog from DAS and was recommended highly from multiple sources to go to this vet. DAS gave us a list of vets that offer free first exams which this vet was on. I called to book an appt and was told I needed to go online and fill out a form for a new client and would be called if there was an appt available within those 10 days (for free exam). I was called back and was told there was a cancellation and they could get her in the next day (I was thrilled and grateful). They asked if I had any concerns and told the lady that she had this weird cough and wanted it to be addressed on our visit. She informed me that there would be an extra cost if an additional exam or services were needed. I was totally understanding of that.We arrived at our appt and was not greeted friendly. The lady said “who are you checking in” I said my dogs name and she walked to the back and didn’t acknowledge me or even say go ahead and have a seat, the vet will be right with you. NOTHING. The other lady at the front asked if we had been helped since I was still standing there and I answered “I’m not sure” the lady who originally helped yelled from the back “they’ve already been checked in”.We get into the exam room and the nurse asked us if we noticed any issues or had any concerns. I told her about the cough I had told the lady who called to book my appt about. She said “ok well since she’s sick I just want you to know your free exam will not be honored since there’s an issue” we then told her she did not seem sick but we wanted to address the cough and that was not what we were originally told” (I reiterated my phone conversation with her) she said “well you were told misguided information and I apologize but that is not our policy” we decided to stay and continue with the exam since we needed to at least have her checked. The nurse came back in before the vet and continued to tell us that “we do this as a service to the community for healthy dogs adopted from DAS and are not responsible for doing an exam on a sick dog”The vet walked in and assessed the dog. She said she was not acting sick or had any other signs or symptoms but could probably say it was upper respiratory. She continued on about possible antibiotic treatment and how we need to highly consider receiving flu vaccine as well. There was no conversation about heart worm or other vaccinations that were needed.We left and paid the extra fee but am completely frustrated, confused and puzzled. How could a place so highly recommended give such horrible customer service without thorough direction or communication.

Naples Common

23:14 09 Jun 21

Dr. Chetkowski is the perfect combination of knowledgeable and compassionate.

susan laffey

02:40 16 Mar 21

I feel they are very caring with my pets. They usually follow up with a call and explain all procedures.

Maureen Seward

13:09 28 Jan 21

I highly recommend Town and Country Animal Hospital. Their staff is extremely friendly, helpful and professional and Dr.Jane and Dr. Carver are the best. They are extremely thorough and give you as much time as you need to explain everything. Our Labs are usually a little nervous before the visit but are then relaxed with the staff and Doctors during and after their visit. We have called for copies of our Pets records while out of state and the staff was extremely responsive, and concerned that our pets were OK. They sent us the records immediately.

Marianne dominguez Viera

15:01 16 Dec 20

My first experience with Town & County staff was awesome. They took the time to explain all what we need to know as first time dog owners. Definitely recommend this place to take care of our beloved pets❤. Thank you to all the staff😊

Marion Vaughan

19:41 18 Nov 20

We are so Happy to have Dr. Jane, Dr. Carver, and staff in our Lives!We have 3 Cats and a Dog now, but when we first came to know Town and Country Animal Hospital we had 7 cats and 2 dogs. With the help ofDr. Jane and Dr. Carver and staff we were able to get them on a healthypath. Due to age we lost some of our cats and dog, The Doctors and Staffwere there for them and Us every step of our journey. The caring and understanding was amazing!! The Doctors always explained what was going on so that we understood how to take care of our animal family. We even received sympathy cards in the mail!! Wow!! You are Truly Amazing!! I would tell anyone with pets to go to Town and Country!!Thank You All!Marion and Andre Vaughan , Pets: Skiddles, Rascal, BJ and Play Vaughan

Sally H Griffin

01:48 06 Oct 20

Dr. Carver and her staff are top notch. They have taken care of my dogs since 2015. To explain and show the compassion and dedication they have to their jobs I can sum by many examples. I will state my latest one: I have a Jack Russell Terrier who is 18 years old, she was under Dr Carver’s care until I moved to another part of Florida in August of 2019. Recently my dog has been declining. I reached out to Dr Carver’s office for advice. Her staff informed her of my situation, mind you I am no longer near the office and she hasn’t seen my dog since July of 2019, Dr Carver called me and we discussed quality of life. I asked her could I send her some videos of her and she said of course. When Dr Carver saw the video she called me and advised with such compassion to do what is best for my beloved Dotty. I am eternally grateful for Dr Carver and her staff for the care they provided me and others I know that trust their animals to her care. Dr. Carver is not only a vet she invests in the parent of the fur baby. I love you all at Town and Country! Naples this is the best vet and office in SWFL!

Jacq H.

16:18 05 Oct 20

Can not say enough amazing things about Town & Country. The moment we spoke with Heather, the amazing Tech to Dr Jane and Dr Carver we knew our new puppy Buddy was in the best hands. They are very compassionate, truly care for your pet and very adorable! We look forward to seeing you all again and thank you for taking such amazing care of Buddy!Sincerely,Buddy & The Stone Family

Hugo Leonel Paiz

23:32 01 Oct 20

David Becker

11:37 22 Sep 20

Compassionate care provided by fantastic, efficient staff. Dr. Jane has been our vet for almost 10 years and she has always taken the time to explain the diagnosis and treatment plan. If you are in need of a vet for one of your animals, look no further.

Debra Wright

00:25 27 Aug 20

Dr Jane and Dr Carver and their wonderful staff have been taking care of all my fur babies for years. They are so kind and compassionate to my pets and me. Wouldn't go anyplace else!

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